Dear customer,

First of all, thank you for choosing our water purification kettle! Your support and trust means a lot to me and I will do my best to ensure you have the best shopping experience.

All Shopschain.com products are shipped by DHL Express from the address 7315 56th St E, Puyallup, Washington State, 98371.

Enjoy free shipping on orders over $280

Order processing time

Our goal is for you to receive your water purification kettle as quickly as possible, so we will do our best to ship it as soon as possible after you place your order. Once you place your order and complete payment, your order will be processed immediately.

All orders for Shopschain.com products will be processed within 1-2 business days. If there is a holiday, it will be postponed.

Shopschain.com’s order processing time is Monday-Friday/10:00AM-6:00PM (PST).

Orders placed after 6:00 pm from Monday to Thursday will be prioritized for processing at 10:00 am the next day.

Orders placed after 6:00pm on Friday will be processed on the following Monday. Orders are not processed on weekends.

If the order has not been processed for more than 2 business days, please contact our customer service Liliia Grebeniuk via email [email protected], and we will refund you or process the order with priority.

Shipping time

After the order is processed, we will arrange shipment for you as soon as possible.

To ensure your products arrive safely and quickly, we partner with reliable DHL Express. The shipping time of DHL Express is 2-5 business days. In case of holidays, it will be postponed.

If the shipping time exceeds 5 business days, you can contact our customer service Liliia Grebeniuk via email [email protected] to request a refund or reshipment.

Delivery time

Usually, the delivery time is calculated from the date of order processing, which is usually 3-7 business days. In case of holidays, it will be postponed.

If you have not received your water purification kettle after more than 7 business days, you can contact our customer service Liliia Grebeniuk directly at [email protected] to apply for a refund or let us reship it.

Freight calculation

We have DHL Express as a shipping method: whether you need to pay shipping depends on the amount of your order.

DHL Express
Orders less than $280 (included): $6
Order over $280: free

We do not charge additional shipping tax.

About consumption tax

We do not charge consumption tax. If consumption tax is incurred, customers need to pay it themselves.

Package

I understand that you value the safety and integrity of your water purification kettle, so we will use sturdy packaging materials and appropriate linings to ensure that your water purification kettle is not damaged during transportation.

We will package your water purification kettle in cartons while adding plastic foam paper inside to prevent scratching, bumping or squeezing to minimize potential shipping damage.

The package contains the water purification kettle you purchased and a return label (the return label will be required to be returned when returning the product, so it is recommended to keep it properly).

Package size: 11*11*16 inch
Product weight: About 1.5 lbs

About order information

Before payment, please carefully check whether your order information is correct and make sure to leave and fill in the correct: recipient, phone number, shipping address, and email address.

After you place an order, you will usually receive a confirmation email containing your order details.

Once an order is shipped, this information cannot be changed.

Sign for order

We recommend that you sign for receipt in person. If someone else signs for it, please make sure your package is not lost.

When signing for your order, please check the integrity of the packaging and the condition of the water purification kettle.

If there is any damage or discrepancy with the water purification kettle, please reject the order and contact our customer service Liliia Grebeniuk immediately at [email protected] and we will arrange an exchange or refund for you.

We recommend that you keep the original packaging of the water purification kettle when signing for it in case you need to return or exchange it later.

Some Questions You Might Be Concerned About

1. Which countries can orders be shipped to?

We currently only sell in the United States and ship from 7315 56th St E, Puyallup, Washington State, 98371.

In order to ensure the quality of our services, we currently only sell in the United States. If there are any subsequent adjustments, we will announce them on the website without prior notice.

2. How to check my order information?

After the order is successfully paid, you can check the status of your order in your account orders details.

After shipment, if you want to check the order information, you can check the progress through the track order page. At the same time, we will send an email to your mailbox with the DHL Express order number.

3. What if my water purification kettle is lost during transportation?

Although it’s rare, don’t worry if your water purification kettle gets lost in transit. You can contact Liliia Grebeniuk at [email protected] and provide your order number, and we will arrange re-shipment or refund for you.

Finally, thank you again for choosing our water purification kettle. If you have any questions about our shipping policy or any other matters, please contact us immediately, we will try our best to help you within 1 business day and solve your problem as soon as possible.

Customer Service: Liliia Grebeniuk
Phone: +(1)(361) 863-5709
Email: [email protected]

Looking forward to providing you with quality products and services!