- Monday-Friday/10:00AM-6:00PM (PST)
Return Policy
Dear customer,
First of all, thank you for choosing our water purification kettle. I fully understand that in some cases you may need to return an item. Whether it’s because the water purification kettle doesn’t meet your expectations, or an unexpected problem arises, we’ll do our best to resolve it.
If you are not satisfied with the water purification kettle you purchased, you can apply for return within 14 natural days after signing for a full refund of the purchase price. We need to remind you that water purification kettle needs to meet the following conditions:
1) Return requests need to be made within 14 natural days after receipt. If it exceeds 14 natural days, we will no longer accept your return request.
2) The returned water purification kettle can be in lightly used condition, but it needs to come with all original packaging and a return label (the return label will be included in the original packaging of your water purification kettle when shipped).
3) The water purification kettle has no obvious signs of use or human damage, and there is no dirt or other conditions.
About canceling orders
After the order is successfully paid, you can check the status of your order in your account orders details.
If you need to cancel an order, you can only modify the order within half an hour after placing the order and the order has not been processed. After half an hour, our order will enter the packaging process. Once packaging is completed, the order cannot be canceled.
After the order is canceled, the refund will be returned to your PayPal payment account within 1-2 business days, please wait patiently.
Return and exchange application method
If you need to return or exchange goods, you can apply for a return or exchange in one of the following two ways:
1) Please contact customer service Liliia Grebeniuk at [email protected] to apply for return or exchange.
2) Find the order you need to return or exchange on the order details page, submit your return or exchange application, and we will approve it for you as soon as possible.
Return order processing time
We will process your return order within 1-2 business days.
Shopschain.com’s return order processing time is Monday-Friday/10:00AM-6:00PM (PST).
Return orders placed after 6:00 pm from Monday to Thursday will be prioritized at 10:00 am the next day.
Orders placed after 6:00pm on Friday will be processed on the following Monday. Return orders are not processed on weekends.
If the order has not been processed for more than 2 business days, please contact customer service Liliia Grebeniuk at [email protected] and we will give priority to processing it for you.
Return process
If you decide to return the goods within 14 natural days after signing for it and have already made a return application, you can follow the following process:
1) There is a return label in our original packaging. Please fill in the relevant information on the label before returning the product.
2) Pack the water purification kettle in its original packaging, including the return label, and send the water purification kettle to 7315 56th St E, Puyallup, Washington State, 98371.
3) After express delivery, send the logistics information and express delivery number to customer service Liliia Grebeniuk via email [email protected] so that we can refund you as soon as possible after receiving it.
4) Once the returned water purification kettle arrives at Shopschain.com’s warehouse, the refund process will begin. Your refund amount will be fully returned to your PayPal payment account within 1-2 business days, please wait patiently.
Return shipping
1) If the water purification kettle you receive has quality problems such as wear and tear, the shipping cost will be borne by Shopschain.com.
2) If you need to return the water purification kettle because you don’t like the style or other personal preferences, the shipping cost will be borne by the customer.
Exchange process
If you need to exchange the product within 14 natural days after signing for it, you can follow the following process after making the exchange application:
1) Pack the water purification kettle in its original packaging and send the water purification kettle to 7315 56th St E, Puyallup, Washington State, 98371.
2) After the express delivery, please send the logistics information and express delivery number to customer service Liliia Grebeniuk via email [email protected] so that we can re-deliver the goods as soon as possible after receiving it.
Exchange shipping fee
1) If the water purification kettle is required to be replaced due to quality or transportation problems (for example, the water purification kettle received is defective or damaged), the shipping cost will be borne by Shopschain.com.
2) If the exchange is not due to quality problems or missing products of the water purification kettle, the shipping cost will be borne by the customer.
Refund amount
1) Refund processing method for successful returns
After the return is successful, your refund amount will be fully returned to your PayPal account within 1-2 business days.
If you paid the shipping fee, the shipping fee will also be refunded.
2) Refund processing method for canceled orders
After successfully canceling your order, your refund will be fully refunded to your PayPal account within 1-2 business days.
It may take some time for the refund to arrive, so please be patient.
I sincerely hope you are satisfied with our water purification kettle, but if you have any return needs, please contact us and we will be happy to serve you within 1 business day to ensure your shopping experience is pleasant and worry-free.
Customer Service: Liliia Grebeniuk
Phone: +(1)(361) 863-5709
Email: [email protected]
Thank you again for choosing our water purification kettle.
