- Monday-Friday/10:00AM-6:00PM (PST)
FAQs
What should I do if the water purification speed of water purification kettle slows down?
1. Replace the filter element: If it is used for a long time or the water quality is poor, the filter element may become clogged, resulting in slower water filtration. Timely replacement of the filter element can solve this problem.
2. Clean the filter element: Follow the instructions for use to clean the filter element to remove impurities and dirt, which can improve the water filtration speed.
3. Check the water quality: If the water quality is poor, the impurities in it may clog the filter faster. Consider using a better quality water source or changing filters more frequently if water quality is poor.
4. Check the water purification kettle: Check the appearance of the water purification kettle for obvious damage, and ensure that all parts are installed correctly.
What should I do if water purification kettle leaks?
1. Check the seals: First check whether the seals of the water purification kettle are intact, including the seal at the bottom of the filter element and the sealing ring on the kettle lid. If the seal is damaged or deformed, water leakage may occur.
2. Reinstall the filter element: Sometimes water leakage may be caused by the filter element not being installed correctly. Re-disassemble the filter element and make sure it is seated correctly, making sure all connections are tightly sealed.
3. Check the body of the water purification kettle: Check whether the body of the water purification kettle is damaged or cracked. If you find damage to the kettle body, you may need to replace the entire water purification kettle.
What should I do if the filter element of my water purification kettle is clogged?
1. Clean the filter element: Take out the filter element and rinse it with clean water. Some filters may come with cleaning instructions, follow the instructions. Reinstall the filter element after cleaning.
2. Replace the filter element: If the filter element is still clogged after cleaning, it may be because the filter element has reached its service life and needs to be replaced with a new filter element.
3. Check the water source: Sometimes the pollution of the water source itself can also cause the filter element to become clogged. If your water source is dirty or contains a lot of impurities, you may need to consider using a more efficient filter or treating the water source.
Which countries can orders be shipped to?
We currently only sell in the United States and ship from 7315 56th St E, Puyallup, Washington State, 98371.
In order to ensure the quality of our services, we currently only sell in the United States. If there are any subsequent adjustments, we will announce them on the website without prior notice.
How to check my order information?
After the order is successfully paid, you can check the status of your order in your account orders details.
After shipment, if you want to check the order information, you can check the progress through the track order page. At the same time, we will send an email to your mailbox with the DHL Express order number.
